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Operational Update: Scheduled Interruption of EMS Services

What you need to know:
We are carrying out some important planned maintenance work on
the EMS Central System, resulting in an interruption to EMS services on:
  • Wednesday 7th June 2023 from 14:00 to ~17:00
Venues can open and operate as usual during this period - there will be no change or interruption to people using pokie machines.

What this means for you:
The following services will be interrupted during the outage period:
  • EMS reporting
  • Processing of any EGM servicing (E.g., EGM enables, EGM Game/Base changes etc.)
  • Site Controller diagnostics and Site Controller swaps cannot be actioned

What you need to do:
The interruption to services will not affect your ability to comply with your obligations under the Gambling Act 2003.
If you have any questions, please email the Department at [email protected] or you can contact the Intralot Service Desk on 0800 468 725 or 04 463 0109.

We’ll be back in touch if anything changes before the scheduled interruption.

Kind Regards,
Intralot Service Desk

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